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Articles

  • RemoteU FAQs

    Is the RemoteU mandatory? The RemoteU is a mandatory orientation program for all new joiners to Crossover. We believe it will help you to unlearn practices that aren't helpful in a remote environment ...

  • Conclusion

    Congratulations - you finished the RemoteU! You are now ready to work Remotely. Thank you for participating. Now What? You now know the difference between synchronous and asynchronous communication an...

  • How to Fix Products

    Introduction What's the best way to improve your product or service? Delivering a unit with high quality doesn't automatically improve your final product or service. Instead of simply delivering units...

  • Welcome Negative Feedback

    “Every human being is entitled to courtesy and consideration. Constructive criticism is not only to be expected but sought.” ~ Margaret Chase Smith “Working at Pixar you learn the really honest, hard ...

  • Your Daily Routine

    “I keep to this routine every day without variation. The repetition itself becomes the important thing; it's a form of mesmerism. I mesmerize myself to reach a deeper state of mind.” - Haruki Murakami...

  • Deep Work

    “The ability to perform Deep Work is becoming increasingly rare at exactly the same time it is becoming increasingly valuable in our economy. As a consequence, the few who cultivate this skill, and th...

  • Advanced Video Conferencing

    Introduction Remote professionals LOOK professional, and so do their video calls. Immense value is realized within a remote work setting by simply getting ‘visual professionalism’ right. “‘Professiona...

  • Basic Recommendations (Hardware / Internet / Workspace)

    Readings 📖 Internet Strength​ 📖 Workspace & Physical Background 📖 Personal Appearance & Call Etiquette 📖 Background Noise 📖 Computer 📖 Basic Recommendations checklist Assessment Make sure that you are...

  • Quality Assurance

    Introduction Our organization is made up of teamrooms. Each teamroom is dedicated to a specific type of work (such as Fix Customer Defect, Solve Customer's support request, Reconcile Bank Account and ...

  • Delivering High Quality

    “Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers' expectations.” ~ John Guaspari “Quality is the result of a carefully ...