Is the RemoteU mandatory?
The RemoteU is a mandatory orientation program for all new joiners to Crossover.
We believe it will help you to unlearn practices that aren't helpful in a remote environment while learning the necessary skills to unlock real value within remote teams.
On your start date, you will:
- Start Worksmart Tracker. Learn more: Crossover WORKSMART Knowledgebase
- Add manual time for the proctored assessments
- Read the RemoteU Curriculum
- Take and pass the assessment quizzes
How do I add manual time?
You are allowed to add 30 minutes of manual time for PCCAT and 90 minutes for the Proctored General Coding Assessment (engineering roles only). You can add manual time by navigating to your logbook.
For example, if you start RemoteU at 9:00 and you passed PCCAT previously, you may add manual time from 8:30 to 9:00 on your start date. If you also passed the Proctored General Coding Assessment, you may add manual time from 7:00 to 9:00.
Important: Manual times added for the proctored assessments will be automatically approved when you complete 1-day RemoteU. Manual times added after 1-day RemoteU graduation and manual times added for any reason other than the proctored assessments will not be approved.
According to which timezone will I work during RemoteU?
Crossover is a fully remote company with partners all over the world. That’s why we normally don’t have a fixed time that we ask our partners to work at.
So, during the RemoteU, feel free to work in your local timezone.
Will I get paid during this training?
Yes, you will be paid the same wage as the position offers, however, any work time logged with the tracker before your RemoteU start date (UTC) will not be paid.
What are the credentials needed for RemoteU?
You will need the company email account for the RemoteU tasks.
We will create this account for you after you have passed the proctored assessments. You will receive the login credentials to your personal email address.
Don’t forget to reset the temporary password after you got the credentials. Otherwise, you will lose access to your company account within 24h.
I cannot find my company email.
We create a company email for you with either @trilogy.com, @crossover.com, or @devfactory.com domain. Please look for your credentials in an email sent to your personal email address. The subject starts with “SFIT“. Check your spam/junk folder if you cannot find this email because it often ends up there.
Please note that your company account is created only after you have passed all the proctored assessments required for your position. It may take at most 24 hours to be created after you pass the assessments.
I cannot log in to my company email.
In case you cannot log in to your Google account, you can request a new temporary password by submitting this form. The password cannot be reset more than once within 24 hours via this form.
What email address do I use to log into Worksmart App?
For accessing your Worksmart tracker you need to use your personal email address, the one you use at crossover.com.
I started my Worksmart App and it shows 0h 00m.
The tracker updates once in 10 minutes and counts the time with 10-minutes timecards. It usually takes about 4 minutes to upload the timecard to Crossover and update the time in the tracker.
So, you will see 0h 10m in your tracker about 14 minutes after you started it.
Crossover WORKSMART Knowledgebase
How do I know if I finished RemoteU?
You can consider yourself as finished RemoteU if you have scored 100% for all the RemoteU quizzes. Please use the scorecard for tracking your progress in RemoteU.
What happens after I finish RemoteU?
Within 24 hours after you are done with RemoteU quizzes, you will be assigned to the role you’ve been applying for. Your manager will be reaching out to you with the assignment details.
I finished the RemoteU early, and the policy says I need to work 8 hours/day.
The expected time dedicated to the 1-day RemoteU is 5-6 hours + 30 minutes of manual time added for the Proctored CCAT and 90 minutes of manual time added for the Proctored General Coding Assessment (for related roles). In case you finished RemoteU tasks early, we kindly ask you to stop the Worksmart tracker and wait for further instructions.
If you already received further instructions, you can go ahead with the activities of your next assignment to work 8 hours/day.
I have another question
You can contact support personnel for other questions.
| Support resource | Contact |
| Crossover Technical Support | https://support.crossover.com/ |
| Crossover Payment Questions | https://support.crossover.com/ |
| Payoneer Payment Questions | https://payoneer.custhelp.com/ |
| Crossover Human Resources | https://support.crossover.com/ |
Priyanka Bhotika
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